Gold Award for Outstanding Customer Service!
The Wildlife Trusts’ Welsh Wildlife Centre, Cilgerran has won the prestigious Visit Wales ‘Gold’ Award for outstanding customer service and facilities. Located in the heart of the beautiful Teifi Marshes Nature Reserve, the award winning and iconic Welsh Wildlife Centre is home to the Glasshouse Café, Wildlife Trust gift shop and interactive family interpretation area.
Mark Hodgson, Hospitality Manager at the Welsh Wildlife Centre said, “We are absolutely delighted to have won this award from Visit Wales. Running a successful visitor attraction is very much a team effort; I would like to personally thank our dedicated team of friendly front line volunteers and staff for making this award possible”.
To highlight and honour excellence in customer service and visitor facilities Visit Wales has introduced a series of accolades which will be awarded to visitor attractions that are part of the Visitor Attractions Quality Scheme. The awards are allocated through a scoring system based on a biennial assessment by Visit Wales.
The Welsh Wildlife Centre and Teifi Marshes Nature Reserve is home to an abundance of amazing wildlife. The 270 acre reserve and has four specially marked wildlife trails for visitors to enjoy as well as a giant willow badger, adventure playground, willow maze and unique tree top hide.
The Starling murmuration during the winter is a spectacle is not to be missed. Witness thousands of Starlings dance and fall to roost in the early evening sky onto the beautiful reed beds of the Teifi Marshes Nature Reserve. Look out for the magnificent birds of prey in hot pursuit particularly Peregrine Falcons and Goshawks.
Gina Gavigan, Marketing and Development Manager at The Wildlife Trust of South and West Wales said, “Tourism is a highly competitive industry and the attractions sector in Wales is in a particularly strong position with a very promising future. As a Wildlife Trust, we offer visitors memorable wildlife experiences from our many visitor centres, nature reserves and islands. We recognise the importance of delivering outstanding customer service and are constantly striving for excellence in our visitor experiences and at our attractions”.
If you’d like to experience award winning customer service this winter then why not pay The Welsh Wildlife Centre a visit. Welsh Wildlife Centre, Cilgerran. SA43 2TB. www.welshwildlife.org