About the role

The Wildlife Trust of South & West Wales is a charity dedicated to protecting the region’s most precious wild places for people and wildlife. We manage over 100 reserves, including Skomer and Skokholm Island. Lockley Lodge welcomes over 25,000 people to our islands every year and generates important income to support our work across the region.

As Assistant Manager, you'll manage the daily operations of Lockley Lodge, working to maximise income and manage the safe transit of passengers to Skomer Island.

Main responsibilities

Sailings 

• To work in conjunction with the Skomer Island Team and the Dale Sailing team. Monitoring weather forecasts, planning and agreeing boat schedules and communicating sailings to the public via social media.
• Managing effective customer flow to vessels via VHF radio through liaison with the Dale Sailing crew.
• Ensuring biosecurity measures are adhered to and advising visitors of these where required. Ensuring integrity of luggage and refusal of prohibited items, for example, drones and dogs.
• Effective monitoring and use of FareHarbor online booking system to maximise sales and income. Managing visitor disappointment and maximising revenue by rebooking cancelled and surplus visitors to alternative crossings and cruises.
• Liaising with Dale Sailing to ensure that an appropriate number of vessels are available to meet the demand.
• Monitoring and advising passengers with regards to safety and fitness for travel. 

Sales and customer focus 

• To recruit, appoint, develop and retain a staff team to deliver safe crossings, a fantastic visitor experience and to maximise retail income.
• To set rotas to ensure effective till cover, security and sales cover.
• To maintain good levels of stock availability without compromising security.
• To develop relationships with both local and national suppliers.
• Having a good understanding of national competition. Pre-ordering of stock early to ensure availability of stock for the following trading year.
• Negotiating best cost prices for stock.
• Maintaining accurate records of stock and sales. Good purchase order and invoice integrity and timely, regular communication with both the Finance team and the Lockley Lodge Manager.
• Managing telephone sales for goods and processing private landers landing fee transactions. Packing and posting of telesales items.
• Process banking of cash in line with Trust procedures.
• Actively encourage visitors to support the work of the Trust by becoming members.
• To undertake other duties appropriate to the post that may be requested from time to time by the Lockley Lodge Manager 

Facilities 

• To manage the day to day cleaning and maintenance of Lockley Lodge.
• To ensure smooth running of tills, ancillaries including card machines, IT, telephones and security cameras.
• To conduct relevant safety checks and adhere to Trust health and safety policies.
• To report any maintenance issues in a timely manner.
• Ensure the interactive cameras are maintained annually and operational on a daily basis.
• To offer excellent customer service and visitor experience through provision of high quality stock, stock availability and information about the wider work of the Wildlife Trust, maximising every opportunity to promote the Trust. 

For further detail, see job description and person specification below.

How to apply

Please complete our online application form or send your completed application form (available to download below) to info@welshwildlife.org with the job title as the subject line. Please be aware we may not accept applications if we have reason to believe they have been wholly produced using generative AI tools. 

You must be a UK citizen to apply for this role. 

Key dates

Application closing date: Monday 23rd February 2026 at 5pm 

Interview date: Friday 27^th February 2026 (location TBC)

Start date: Wednesday 18^th March 2026

If you haven’t received any communication from us after Wednesday 25^th February your application has been unsuccessful on this occasion. 

Equal opportunities

We are committed to equality, diversity and inclusivity. We are particularly keen to increase the diversity of our staff, volunteers and supporters. We welcome applications from people from groups which are underrepresented in the conservation sector, particularly people from minority ethnic groups, people with disabilities and people from low-socioeconomic backgrounds. Even if you do not feel you meet all the criteria, please do submit an application. We can provide training and support to the right candidate. 

As a Disability Confident Committed employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.